44db Privacy Policy
Your privacy matters to 44db. This Privacy Policy explains exactly what personal data we collect when you use the 44db platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, care, and full respect for your privacy.
Introduction
44db ("we", "us", "our", "the Platform") operates the online casino and sports betting service available at https://44db.io. As part of providing this service to players in Bangladesh and other eligible jurisdictions, 44db processes certain categories of personal data relating to its registered account holders, website visitors, and support contacts.
This Privacy Policy ("Policy") describes in detail what personal data 44db collects, on what legal basis that data is processed, how it is used and stored, with whom it may be shared, for how long it is retained, and what rights account holders and visitors hold with respect to their personal data.
By registering an account on 44db, depositing funds, placing any bet, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data in the manner described herein. This Policy forms part of the overall agreement between you and 44db and should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
If you have questions about how your data is handled, or wish to exercise any of your data rights, you may contact the 44db data support team at any time via live chat or by email at [email protected].
Data We Collect
44db collects personal data through several channels: during account registration, during identity verification (KYC), through your activity on the platform, through your communications with the support team, and automatically through technical systems when you visit the website. The categories of data collected are described below.
- Full legal name as it appears on your government-issued identity document
- Date of birth (used to verify the 21+ age requirement)
- Email address (used for account communications and notifications)
- Bangladeshi mobile phone number (used for OTP verification and account security)
- Username and encrypted password
- Residential address in Bangladesh
- Scanned or photographed copy of a government-issued photo ID (National Identity Card, Passport, or Driving Licence)
- Proof of address document (utility bill, bank statement, or equivalent issued within the past three months)
- Proof of payment method ownership (screenshot of registered bKash, Nagad, Rocket, or bank account)
- Selfie photograph with ID document where required for enhanced verification
- Deposit and withdrawal amounts, dates, and transaction reference numbers
- Payment method type and registered account name (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other accepted method)
- Account wallet balance history and bonus balance history
- Wagering and betting history including markets, stakes, odds, and outcomes
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser version
- Session start and end times, pages visited, and features accessed
- Referring URL and search terms used to reach the platform
- In-game activity logs for all casino and sports betting products
- Records of live chat sessions between you and the 44db support team
- Email correspondence sent to or received from [email protected]
- Records of any complaints, disputes, or appeals you have raised
How We Use Your Data
44db uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed here without first notifying you and, where required, obtaining your additional consent.
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your 44db account | Registration data, identity data |
| Verifying your identity and age (KYC / 21+ compliance) | KYC documents, date of birth, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Detecting and preventing fraud, money laundering, and account abuse | Financial data, technical data, identity data |
| Providing customer support and resolving complaints | Communications data, registration data, financial data |
| Sending account-related notifications (deposits, withdrawals, security alerts) | Registration data (email, mobile number) |
| Sending promotional communications about bonuses and offers (opt-in only) | Registration data (email, mobile number) |
| Responsible gaming monitoring and enforcement | Behavioural data, financial data, communications data |
| Platform analytics and technical performance improvement | Technical data, behavioural data (aggregated and anonymised) |
| Legal and regulatory compliance obligations | All data categories where required by applicable law |
Legal Basis for Processing
44db processes your personal data on the following legal bases depending on the purpose of the processing:
- Contractual necessity: Processing required to deliver the services you have requested by registering an account and placing bets — including account management, payment processing, and customer support.
- Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and responses to lawful requests from public authorities.
- Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud and abuse, conduct anonymised analytics, and improve the overall user experience — where such interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing carried out with your specific, informed, and freely given consent — most notably the sending of promotional and marketing communications. You may withdraw your consent for marketing communications at any time by contacting support.
Data Sharing and Disclosure
44db does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Your data may be shared with carefully selected third parties only in the following circumstances and only to the minimum extent necessary:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other accepted payment partners receive the minimum data necessary to process your deposit or withdrawal transaction. These partners operate under their own privacy policies and applicable financial regulations.
- Identity verification partners: Third-party KYC and identity verification service providers receive identity document data and registration data solely for the purpose of verifying your age and identity. All such partners are contractually bound to process data only for the specified purpose and not to retain or share it further.
- Fraud and AML detection services: Specialised fraud prevention and anti-money-laundering screening providers may receive transaction data and technical data to assist in detecting and preventing financial crime.
- Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers that process data on our behalf as data processors under contractual data processing agreements.
- Game content providers: Studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe may receive the minimum data (such as a player session token) necessary to deliver their game content. These studios are independent data controllers for their own systems.
- Law enforcement and regulatory bodies: 44db will disclose personal data to competent public authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or lawful governmental request.
Cookies and Tracking Technologies
44db uses cookies and similar tracking technologies on the platform website to provide a functional, secure, and personalised user experience. A cookie is a small text file stored on your device by your web browser when you visit a website.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, store account preferences, enable core platform functionality | Yes — cannot be disabled |
| Security | Detect suspicious activity, prevent CSRF attacks, enforce session integrity | Yes — cannot be disabled |
| Performance / Analytics | Measure page load times, identify technical errors, aggregate usage statistics (no personal identification) | Optional — may be declined |
| Functional | Remember your preferred language, game display settings, and last-visited sections | Optional — may be declined |
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 44db platform. 44db does not use third-party advertising or retargeting cookies.
Data Retention
44db retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the full duration that your account remains open and active on the platform.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of account closure to satisfy anti-money-laundering record-keeping obligations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial regulatory requirements.
- Customer support communications: Retained for three (3) years from the date of the last interaction, or for the duration of any ongoing dispute, whichever is longer.
- Technical and behavioural logs: Retained in identifiable form for up to thirteen (13) months for security and fraud detection purposes, after which they are anonymised or deleted.
- Self-exclusion records: Retained indefinitely to ensure that self-exclusion orders are enforced even if the original account is deleted.
When data is no longer required for any of the above purposes and no legal obligation requires its continued retention, 44db will securely delete or anonymise that data in a manner that prevents reconstruction or re-identification.
Data Security
44db implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the 44db platform
- At-rest encryption for sensitive data stored in the platform database
- Two-factor authentication (2FA) and one-time password (OTP) verification for account login and withdrawal requests
- Role-based access controls ensuring that staff members can only access the personal data necessary for their specific duties
- Regular penetration testing and security audits conducted by independent third-party security professionals
- Automated fraud monitoring and anomaly detection systems operating in real time
- Strict data processing agreements with all third-party service providers who handle personal data on 44db's behalf
Despite these measures, no internet-connected platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 44db will notify affected account holders without undue delay in accordance with applicable law.
Your Data Rights
As a 44db account holder or website visitor, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the 44db support team via live chat or at [email protected]. 44db will acknowledge your request within five (5) business days and respond substantively within thirty (30) days.
- Right of access: You may request a copy of all personal data that 44db holds about you, along with information on how it is being processed.
- Right to rectification: You may request that inaccurate or incomplete personal data held about you be corrected or updated. You may also update certain account details yourself from within your account dashboard.
- Right to erasure ("right to be forgotten"): You may request that 44db delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require certain data to be retained regardless of your request.
- Right to restriction of processing: You may request that 44db restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
- Right to data portability: You may request a copy of the personal data you have provided to 44db in a structured, commonly used, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection, where you believe your fundamental rights override those interests.
Please note that certain data rights may be limited or overridden by 44db's legal obligations — in particular, AML record-keeping requirements may prevent the immediate deletion of financial transaction data even following a valid erasure request.
Children and Minors
44db is strictly an adults-only platform. Access is limited to individuals aged 21 years and above. The platform does not knowingly collect personal data from any individual under the age of 21, and it is not directed at, nor intended for use by, minors.
If 44db becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately and permanently closed, all data collected will be deleted as promptly as legally permissible, and any funds in the account will be handled in accordance with the Terms and Conditions.
Parents and guardians who believe that a minor in their care may have created a 44db account are encouraged to contact the support team immediately at [email protected] so that the account can be investigated and closed without delay.
Third-Party Links and Services
The 44db platform may contain references to, or integrate content from, third-party game studios and service providers (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Play'n GO, and Spribe). When you interact with a third-party game or service embedded within the 44db platform, that third party may independently collect certain technical data — such as session identifiers and device information — through their own systems in order to deliver the game experience.
44db is not responsible for the privacy practices of third-party studios or service providers. Their data collection and processing activities are governed by their own privacy policies, which are independent of this Policy. We encourage you to review the privacy notices of any third-party providers whose services you use on the platform.
44db does not embed third-party advertising trackers, social media pixels, or external analytics scripts that collect personal data for advertising purposes.
Updates to This Privacy Policy
44db reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable laws and regulations, or the services offered on the platform. The "Effective" date displayed at the top of this document and in the hero section of this page will be updated each time the Policy is revised.
Where changes to this Policy are material — meaning they significantly affect how your personal data is collected, used, or shared — 44db will notify registered account holders via the email address or mobile number associated with their account prior to the changes taking effect. For minor or clarificatory changes, publication of the revised Policy on this page constitutes sufficient notice.
Your continued use of the 44db platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree to any update to this Policy, you should cease using the platform and may request voluntary account closure by contacting the support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to how 44db handles your personal data, please contact the support team through one of the following channels:
- Live Chat: Available 24 hours a day, 7 days a week inside your 44db account dashboard. Average response time: 2–5 minutes.
- Email: [email protected] — displayed as plain text only. Average email response time: within 24 hours.
All privacy-related requests and inquiries should be submitted in English and should include your registered account username and a clear description of your request or concern. 44db will acknowledge all privacy requests within five (5) business days and will respond substantively within thirty (30) days of receipt.
How 44db Protects Your Data
From the moment you register to every deposit and withdrawal, 44db applies robust technical and procedural safeguards to keep your personal information safe and your account secure.
Every connection between your device and the 44db platform is protected by 256-bit TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
Our identity verification process confirms that every account holder is a real individual aged 21 or older. KYC protects you against identity theft and keeps fraudulent actors off the platform.
44db does not sell your personal data — including your contact details, betting history, or browsing behaviour — to advertisers, data brokers, or any other commercial third party. Your data serves your account, nothing else.
Every login and withdrawal on 44db is secured with a one-time password (OTP) sent to your registered Bangladeshi mobile number. This two-step verification prevents unauthorised access even if your password is compromised.
The 44db platform does not embed social media pixels, third-party advertising networks, or retargeting scripts. The only cookies used are those strictly necessary for platform function and security.
You hold full rights to access, correct, export, or request deletion of your personal data at any time. Contact the 44db support team via live chat or email and we will process your request within 30 days.
Ready to Play? Your Data Is Safe with 44db
With industry-standard security, strict KYC, and a clear no-data-sale commitment, 44db gives Bangladeshi players a trustworthy home for casino gaming and sports betting. Explore our games or read our FAQ for more details.
Explore 44db Casino Read Our FAQ Terms & Conditions